How to install support tools

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Altri commenti e suggerimenti? Puoi aiutarci a migliorare? Cancella istruzioni. Facile da seguire. This Help file also includes sample output and notes. See this Help file for specific usage information for these tools.

In this command, the placeholder tool name represents the name of the tool for which you want to obtain help. If you have an earlier version of the Windows Support Tools installed on your computer, you must remove this version before you install the Windows Server SP1 Support Tools. Acapulcowalt 2 Bronze. Same issue for me! I have the same exact problem on an xps Hello, I have the same problem on Inspiron Gaming, the update can't install and it continues saying there is a critical update.

You can solve this issue by locating the downloaded update and manually run it. In response to trananhtuan. Thanks trananhtuan, Where do you think this download is located? In response to david. Yep, I too have this problem on a new Dell Inspiron running Win 10 So, where does the update file get saved to?

In response to tuiruru. The screenshot below demonstrates that an SoS report was successfully attached to the newly created support case in the Red Hat Customer Portal's support case view. The Red Hat Support tool has a variety of commands available to assist with problem determination. These commands are btextract , diagnose , and analyze. Kernel backtraces provide extremely useful information for the problem determination of a kernel crash.

If a system is properly configured to collect a kernel core file, then the Red Hat Support tool can be used to easily extract a backtrace and either perform on-site diagnostics or open a support case so that a Red Hat support engineer can assist with resolution. When engagement with Red Hat support is required, it is often quicker to open a support case with the actual backtrace as opposed to attaching a kernel core file because core files are often very large.

To perform an analysis of a kernel core file, the associated debug symbols for that specific kernel build are required. The Red Hat Support Tool will automatically inspect the supplied kernel core file and download the appropriate debug symbols from the Red Hat Customer Portal. The tool will then present the user with the some common crash commands, the option to supply custom commands, the option to diagnose the output, and the option to open a support case with a backtrace attached.

The screenshot below demonstrates how to perform analysis on a kernel core file. To perform an onsite analysis of the kernel core file, simply select Diagnose from the menu as shown below. These commands are shown below. In addition to standard keyword-based searching i. Red Hat Access Diagnostic services services go above and beyond traditional keyword based searching and perform additional analysis to correlate the most relevant knowledge to the given input.

It accepts either file input or command line text. The analyze command will accept the path to a log file as input and will look for interesting problem symptoms within the file. The tool will then present these symptoms to the user in a pick list so that they can be both viewed and diagnosed individually.

This can produce more relevant results from Red Hat Access Diagnostic services as opposed to sending up an entire log file. The screenshot below demonstrates the analyze command processing a JBoss server log file. The Red Hat Support Tool will process the log file and present interesting problem symptoms for the user to review in a pick list.

Type the number of the section to view or 'e' to return to the previous menu. Option: 7. Where are these logs that need to be reviewed to find the "ERROR: Problem encountered whilst uploading the attachment. The portal really needs to be better about uploading flies. Putting out "error 0 error" is not a useful error message for a file upload.

Reason: Bad Request. As it turns out, this error resulted when my case number was incorrect!!! I unwittingly left off a leading zero "0" in the case ID. Fixing the case number, all worked ok. The logs did not reveal anything of why this problem occured. I would like to see firewall information to allow the redhat-support-tool to work. What ports need to be open to what addresses? Hi, it could use proxy also for FTP -f attachment uploads.