In the System Restore dialog box, click Choose a different restore point, and then click Next. In the list of restore points, click a restore point that was created before you began to experience the issue, and then click Next. You can also try to run a System File Checker scan. Here are the steps to run a scan:. Please follow the steps as below to run the System File Checker Tool:. In the results area, right-click cmd. You will be prompted to type the password for an administrator account.
Click Continue if you are the administrator or type the administrator password. Then, click Continue. Note: The scan may take some time, so be patient.
In reply to drcharlesdd's post on January 8, Well, I am having the same problem I wonder what the "next best thing to do" is?
Luigi Bruno MVP. In reply to anthonysd's post on March 5, In reply to GwenPerkins1's post on January 31, If need be I will use windows installer clean up utility is that on my machine? Let me know from there what you think. You are a treasure to have answered this and if you can sort out what else I am seeing let me know!
If you google solutioncenter. Assuming you actually installed an HP printer on this laptop, when that box pops up, look for a "browse" option and point it at the HP installation CD which should be in your optical drive. Be sure to unplug the printer before launching solutioncenter. Since you just installed Norton and ran a scan, it's possible Norton removed important files related to an HP printer and caused all your other problems too. I don't use Norton, but look for an "undo" option to reverse changes it made to your system and that might also fix these problems.
If that doesn't help, you might want to manually set a System Restore point and then use System Restore to go back to last restore point date available before you installed Norton. That will uninstall Norton and hopefully restore files it deleted. You will have to download windows installer cleanup utilitiy free from the microsoft link in my previous post but you may not want to use it unless all else fails. Now you seem to have a problem with cr-tools. It sure sounds like Norton did some bad things to your system.
Have you looked for an "undo" option which might reverse the damage Norton seems to have done? Do you use or did you ever use Chrome? If you don't use it, you need to change the system's default browser to whatever browser you do use now. Error: Javascript is disabled in this browser. This page requires Javascript.
Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability.
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